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Background
The company
O2 is the No. 1 personal services brand in France. A subsidiary of the OUI CARE group, it employs 13,000 people in 500 branches. Within the group, ITSAP is dedicated to innovation and technology in personal services.
The CIO team
80 people based in France and Tunisia; in addition to publishing an ERP dedicated to personal services, the CIO carries out more traditional tasks such as Managed services, support, Project management and expertise.
The major challenges facing the CIO
Support the OUI CARE group’s digital transformation, in particular by reviewing processes and adapting the group’s software solutions to the realities of 2024.
The need
A tool to steer and explain the real costs of the CIO, as efficient for day-to-day operational management as for the macro vision communicated to management (DAF, DG, Comex, CoDir).
Benefits
- Smoother exchanges between the CIO and General Management, the Finance/Controlling Department and the Business Units. Better alignment with Comex and CoDir ambitions.
- Facilitate the arbitration process by modeling the impact (Budgets and Capacity planning) of changes on Projects or business perimeters.
- Relevance of the budget/Project portfolio reconciliation to control and communicate a complete view of IS ownership costs
- Reinforce the commitment and efficiency of on-board Teams by better understanding Budgets and industrializing flash reports
The interview
Interview in July 2024
Aucun intervenant pour le moment
